When even the basics aren't basic enough

My biggest pet peeve is clients who don't read their notices. Some don't read at all others just turn in whatever they want anyway. For example, we send a notice that asks for all medical bills from 4/1/08-6/30/08. What we end up getting is every piece of paper of the hospital or doctor gave them. The info sheet about taking care of a sprain, the survey about how you felt about the service the nurse provided, the paper that explains your rights as a patient. Why? Because they can't be bothered to stop and think about what we're asking them.

My next favorite is when we ask for proof that so and so no longer works for or receives income from such and such place. People always turn in their last pay stub. Now I admit that there are a few places who print "final check" on the last check but 99% of the time I am given a check stub which proves only that they were paid on whatever date, whatever amount. Then when we deny them they get upset when we point out that the check stub only proves they were paid. They just can't be bothered to DO anything that requires any effort on their part.

"But they didn't give me a letter of termination"
"You'll need to contact them and ask for one"
"They won't do that"
"Why not?"
"......"
"Without proof of last day worked and paid you cannot receive benefits"
*loud sigh* "OK, alright, whatever"

Why don't they want to go back and ask for a letter? Because at least 95% just up and left without a word to anyone. I can't tell you how many times an employer has told me the client never came back from lunch, called out sick until the office called and told them not to come back or they pitched a fit and yelled and screamed at everyone then left in a huff. One 'woman' even went back to her office after telling everyone what they could do to themselves and egged the building till they called the police.